OfficeJet
DeskJet
ENVY
LaserJet
Complete setup using printer smart
1
Make sure that your printer is powered on
2
Install printer smart to complete setup
Next
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Troubleshooting tips for launching the Microsoft Store
Check and update your Windows version
⌄
Ensure your Windows operating system is fully updated. Outdated system files can prevent Microsoft Store from launching properly.
Disconnect from a VPN
⌄
VPN connections may block Microsoft services. Temporarily disable VPN and retry the printer setup.
Skip Microsoft account creation
⌄
You can proceed with printer installation without signing into a Microsoft account. Choose “Skip for now” during setup.
Check computer time and location settings
⌄
Incorrect system time or region settings can stop Microsoft Store from functioning. Set time and region to automatic.
Reset the Microsoft Store cache
⌄
Press
Windows + R
, type
wsreset.exe
, and press Enter. This clears cache and often fixes Store launch issues.
Need additional help with set-up?
Visit Support
